FAQs

Ishna is a women-led luxury silver jewelry brand based in Madurai, Tamil Nadu. With a legacy rooted in Sri Krishna Nagai Maligai’s 34+ years of gold jewelry expertise, Ishna
brings a modern, heartfelt twist to timeless silver jewelry designs.

Our showroom is located in Madurai, a city rich in culture and temple heritage. Our
collections reflect the elegance and spirit of this historic city.

We offer a wide variety of 925 hallmarked silver and gold-plated silver jewelry across
these collections — with extensive categories ranging from grand traditional pieces to simple, elegant daily wear.

Yes! All Ishna jewelry is made with 925 hallmarked sterling silver, ensuring purity,
durability, and timeless appeal.

To keep your silver sparkling:
● Clean regularly with a soft cloth
● Store in a dry pouch or airtight box
● Avoid contact with perfumes, water, and chemicals
● Remove before bathing, cooking, or sleeping

Yes! Ishna silver jewelry is designed to be both stylish and wearable. Just follow basic care steps to keep it shining.

Note: These care tips apply to pure silver jewelry only. Gold-plated and rose gold
pieces require separate, gentler care methods.

Absolutely! Our Ishna E-Gift Cards are perfect for any occasion — birthdays,
weddings, anniversaries, or festivals. They’re instantly delivered via email/ whatsapp and can be redeemed online.

You can purchase an e-gift card through our website. Just choose the amount, enter
the recipient’s email, add your message, and check out securely. It's sent instantly!

Yes. We accept returns and exchanges within 10 days of delivery, with an unboxing video as proof. The product must be unused and in original condition.

No. Customized jewelry cannot be returned, exchanged, or canceled once the
order is placed, unless it arrives damaged.

The customer must handle return shipping. We recommend using a trackable courier
for safe delivery back to our warehouse.

Once we receive and verify the return, your refund will be processed within 5–7
business days to your original payment method.

Orders typically arrive within 7–14 business days depending on your location. We
provide region-wise delivery estimates during checkout.

Yes, we deliver to most cities and towns across India using trusted courier partners.

In case of climatic conditions, strikes, or unexpected events, delays may happen
— but we’ll keep you informed every step of the way.

Yes, your data and payment information are protected through SSL encryption and
secure gateways. We never store or sell your payment data.

Yes. If any user is found engaging in fraud, abusive behavior, or violating our
Terms, we reserve the right to suspend or cancel the account.

We only collect the data needed to process orders, offer support, and improve your
shopping experience. We never sell your information.

Violating our Terms (fraud, abuse, misrepresentation) may lead to termination of
service, order cancellation, or legal action depending on the situation.

All legal matters will be governed by Indian law and fall under the jurisdiction of
courts in Tamil Nadu.

Yes, we do! While Ishna’s primary focus is women’s collections, we are also curating
unisex and men’s silver accessories such as rings, chains, and spiritual collectibles.
Stay tuned or check our “Steek” series for unique options.

Absolutely! If you're sending a gift, you can include a custom note at checkout. We’ll
print and include it with the package — no pricing will be shown.

Currently, we do not offer COD to maintain secure transactions and product quality.
However, we offer multiple secure payment options including UPI, cards, and net
banking.