Once your order is shipped, you will receive a tracking link via Whatsapp/email. You can click this https://ishna.clickpost.in/en link to view real-time updates.
My order is delayed. What should I do?
Sometimes deliveries may be delayed due to courier issues, weather, or high order volume. Please track your shipment first. If it’s delayed beyond the expected timeline, contact our support team for assistance.
Can I cancel my order?
Yes, orders can be cancelled only before they are shipped. Once dispatched, cancellation is not possible.
How do I cancel my order?
You can:
Contact our customer support immediately with your Order ID
Or email us requesting cancellation
Refunds will be processed to the original payment method.
Can I change my delivery address after placing the order?
Address changes are allowed only before dispatch. Once shipped, modifications are not possible.
Can I update my phone number?
Yes, if the order has not been shipped yet. Please contact support immediately.
Can I modify the product in my order?
Product modification is allowed only before dispatch and subject to availability.
Can I change the payment mode after placing the order?
Yes. Once you place a Cash on Delivery (COD) order and it is confirmed, we will share a secure payment link with you via WhatsApp. If you prefer to make the payment before delivery, you can use that link to complete the payment online. Once paid, your order will be treated as a prepaid order.
My order shows delivered but I haven’t received it.
Please:
Check with family/neighbours/security
Contact the courier using tracking ID
Inform us immediately
We will escalate the issue with the courier partner.
The delivery status is incorrect. What should I do?
Courier tracking updates may sometimes be delayed. If status remains incorrect for 24 hours, contact our support team for verification.
Why did I receive a call for COD confirmation?
To avoid fake or fraudulent orders, we confirm COD orders via call or Whatsapp before dispatch.
What happens if I don’t confirm my COD order?
Once we receive and verify the return, your refund will be processed within 5–7 business days to your original payment method.
Can I refuse a COD order at delivery?
We request customers to place COD orders responsibly. Repeated refusals may lead to COD restrictions on future orders
Return
I received a damaged product. What should I do?
Please contact us within 24–48 hours of delivery with:
Order ID
Clear images & unboxing video
Our team will review and assist you.
I received the wrong item.
Kindly share product images and packaging details within 24 hours of delivery for quick resolution.
Some items are missing from my order.
Please record and share an unboxing video. We investigate every such case thoroughly.
Payment
What payment methods do you accept?
We accept:
UPI
Debit/Credit Cards
Net Banking
Wallets
Cash on Delivery
Is Cash on Delivery available?
Yes, COD is available
Why was my payment deducted but the order not confirmed?
Sometimes due to network/bank issues, payment may be deducted but order may fail. If amount is debited and no order confirmation received:
Wait 24 hours for automatic reversal
If not reversed, contact us with transaction details
When will I receive my refund?
Refunds are processed within 3–7 business days after approval. The time taken to reflect depends on your bank/payment provider.
How will I receive my refund?
Refunds are issued to the original payment method used during purchase.
Will COD orders be refunded?
? Yes. For COD orders, refund will be processed via bank transfer after collecting your bank details securely.
